Privacy Policy LorongJudi — Your Data, Our Responsibility

Introduction and Scope of This Privacy Policy

This Privacy Policy explains in detail how lorongjudi ("we", "Platform") collects, uses, stores, protects, and in certain circumstances shares the personal information you provide to us when registering and using our online gaming platform at https://lorongjudi.vu.

We understand that your trust in lorongjudi depends largely on the confidence that your personal data is handled responsibly and transparently. That is why we have written this Privacy Policy in plain, clear language so you know exactly what happens to your information — not just confusing legal text.

This Privacy Policy applies to all users who interact with the lorongjudi platform, including website visitors, registered members, active players, and former players whose accounts remain within the defined data retention period.

Personal Data We Collect

Lorongjudi only collects personal data that is strictly necessary to provide a safe, fair, and regulatory-compliant service. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.

How We Use Your Personal Data

All data we collect is used for legitimate, pre-defined purposes. lorongjudi will not use your data for any purpose beyond those stated below without obtaining your consent first:

• Account management — registers your account, verifies your identity, and manages your user profile.
• Transaction processing — processes deposits, withdrawals, and all financial activity on the platform securely.
• Platform security — detects and prevents fraud, money laundering, multi-account usage, and other illicit activity.
• Regulatory compliance — fulfils applicable legal and regulatory requirements, including anti-money laundering (AML) obligations.
• Customer Support — helps you resolve technical issues, account queries, and complaints.
• Responsible gaming — monitors gaming patterns to identify signs of problem gambling and offer appropriate self-exclusion tools.
• Service improvement — analyses aggregated usage data to improve platform functionality and the user experience.
• Service communications — sends important notices relating to your account, policy changes, and security updates.

Legal Basis for Personal Data Processing

Lorongjudi processes your personal data on lawful bases in accordance with applicable data protection legislation. There are four main bases we rely on:

• Contract performance — processing required to provide the platform's services to you as agreed in the Terms and Conditions.
• Legal obligations — processing required to comply with laws and regulations binding on us, including KYC and AML requirements.
• Legitimate interests — processing for platform security, fraud prevention, and service improvement purposes, where these interests do not override your privacy rights.
• Consent — for specific purposes such as marketing communications, we rely on explicit consent you have provided, which may be withdrawn at any time.

Data Sharing with Third Parties

Lorongjudi does not sell or trade your personal data. However, in the course of operating the platform, we may need to share certain data with carefully selected third parties as follows:

• Payment service providers — DuitNow, Touch 'n Go, Boost, GrabPay, FPX and other providers that process your financial transactions. They only receive the data necessary to process the relevant transaction.
• Game providers — companies that provide Slot Games, Live Casino, Sports Betting, and Fish Shooting Games. Data shared is limited to information required to run the games and prevent fraud.
• Technology service providers — companies that support the technical infrastructure of our platform, including cloud computing and cybersecurity services.
• Regulatory authorities and law enforcement — when required by law or a valid court order.

All third parties we work with are required to meet data protection standards equal to or stricter than our own. A binding data protection agreement is signed with every vendor before any data sharing takes place.

Data Security and Protection Measures

Protecting your personal data is our technical priority. lorongjudi implements multiple layers of security to ensure your data is always protected against unauthorized access, loss, or misuse:

• 256-bit SSL/TLS Encryption — all communications between your device and our servers are encrypted to bank-grade security standards.
• Encryption of data at rest — sensitive data stored in our databases is encrypted using the latest encryption algorithms.
• Strict access controls — only authorised personnel may access users' personal data, and all access is logged for audit purposes.
• Regular security scans — our systems undergo regular independent penetration testing and security audits.
• Two-factor authentication (2FA) — available for all user accounts to add an extra layer of protection.
• Real-time threat monitoring — our threat detection system operates 24/7 to identify and respond to any suspicious activity.

Cookies and Tracking Technologies

Lorongjudi uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use and their respective purposes:

• Essential cookies — required for core platform functions such as Login session management and security. These cookies cannot be disabled.
• Preference cookies — saves your preferences such as language, time zone, and display settings so you do not need to reconfigure them on each visit.
• Analytics cookies — collects anonymous information about how you use the platform to help us improve our services. This data is aggregated and not linked to your personal identity.
• Security cookies — helps us detect and prevent fraudulent activity by identifying suspicious usage patterns.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality and your gaming experience.

Data Retention and Deletion

Lorongjudi retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. The following are our data retention guidelines:

• Active account data — retained for as long as your account is active and for the required period following account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of five (5) years from the transaction date as required by applicable financial and AML laws.
• Security logs — retained for twelve (12) months for security incident investigation purposes if required.
• Customer support communication data — retained for three (3) years for service reference and improvement.
• Analytics cookie data — aggregated data is retained for no more than two (2) years.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.

Your Rights Regarding Personal Data

As a lorongjudi user, you have clear rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact our privacy team via live chat or the support email listed in the footer of this website. We will process your request within 30 business days.

Children's Data Protection

The lorongjudi platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and terminate the account in question. If you suspect that a minor has registered an account on our platform, please contact us immediately so we can take appropriate action.

Amendments to This Privacy Policy

Lorongjudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, regulatory requirements, or new platform features. The date of the most recent update will always be displayed at the top of this document.

For significant amendments that affect your privacy rights, we will notify you via a prominent notice on the platform or by email to the address registered to your account at least 14 days before the changes take effect. Continued use of the platform after the effective date of any amendment is considered acceptance of the revised Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our privacy team is ready to assist you fully.

• Live chat — available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the lorongjudi platform.
• Support email — our email address is available in the footer of this website.
• Response time — all privacy-related queries will be answered within 3 business days; data rights exercise requests within 30 business days.